TERMS AND CONDITIONS

Please read these product terms and conditions carefully as they affect your rights and liabilities under the law and set out the terms under which Dhaveena Creative Impressions makes the products available to you (“Product Terms”).

  1. Prices and VAT

Please note that the prices on our website are guide prices only and confirmed only when your order is confirmed.

All prices are expressed inclusive of any VAT payable unless otherwise stated. The price of the items does not include the service charge which will be charged at the rates applicable to the date & time of your delivery.

If you have any queries, please contact our Customer Services Team on 08189332303 Monday to Saturday 9am to 5pm and Sundays 3pm-6pm.

Dhaveena Creative Impressions TIN no: 177735850001

Availability

If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you. Please note that we will attempt to deliver substitute lines should selected lines be unavailable unless you request us not to do so.

  1. Acceptance

There will be no contract of any kind between you and us unless and until we actually dispatch the goods to you. Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually dispatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that the goods are dispatched (and not before), a contract will be made between you and us, and you will be charged for the goods. The dhaveenastores.com home delivery service is available for non-commercial and domestic use only. Dhaveena Creative Impressions Limited reserves the right to refuse orders from businesses or that we consider are for commercial or other non-domestic concerns.

  1. Delivery

Delivery will be made to the address specified by you on the completed order form. We will deliver your order to the main entrance of the delivery address. At your request, our driver may carry your order into the delivery address, for example, to a particular floor in an apartment block.
We always reserve the right to deliver only to the main entrance of the delivery address. Please note that we deliver goods only to specified regions within the FCT Abuja and Lagos state for the time being. Delivery times will be agreed with you after the order is placed.

All goods must be signed for on delivery by an adult aged 18 years or over. If we attempt to deliver your order to the delivery address as arranged with you but there is nobody at the delivery address to accept your order, the driver will leave notification of attempted delivery and you will need to contact our Customer Service Centre to re-arrange delivery. In these circumstances, if we have to return to deliver the goods, a further charge may become payable provided that delivery is attempted at the agreed time. Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.

  1. Returns of non-perishable items

We hope you will be happy with your purchase. However, should you feel it necessary to return an item, we aim to make the returns process as simple as possible. If you are unhappy with any non-perishable items, simply contact our Customer Service Centre, in the original packaging within 24 hours of dispatch and we will give you a refund on those products or replace the item. Please note that, in the event of a refund, Your statutory rights are not affected.

  1. Cancellation

You can cancel or change any of your current orders up until 2pm on the day before delivery. you can call our Customer Services department on 08189332303. Please note that orders cannot be cancelled by email.

  1. Payment

You can pay by any Interswich (Verve card) or MasterCard credit card. Your credit/debit card details will be encrypted to minimize the possibility of unauthorized access or disclosure. Authority for payment must be given at the time of placing your order. You will not be charged until your order is ready for dispatch. Our liability to you in connection with any order will not exceed the total price charged for the relevant items. We accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology, for example, 3.0 version or higher of Explorer and versions 3.02 or higher of Netscape. This means you cannot inadvertently place an order through an unsecured connection.

  1. General

These Product Terms shall be governed by and construed in accordance with the laws of Nigeria and any disputes will be decided only by the Nigeria courts. If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.

  1. Customer Services

If you have an order query, please e-mail us at info@dhaveenastores.com

The dhaveenastores.com Online One Stop Super Store is operated by Dhaveena Creative Impressions Limited. RC number 1117327

If you have any queries, please contact Customer Services on info@dhaveenastores.com.

privacy policy

Use of Information

Dhaveena Creative Impressions Limited (“we”) will not collect any information about individuals, except where it is specifically and knowingly provided by them. Examples of such information are:

Your name

Your mobile telephone number

Your email address

Your occupation

Your contact address

The information collected will be used to send you the information you have requested and to provide information that may be useful to you.

Dhaveena Creative Impressions Limited treats all the data held with the utmost care and security. Any details you give will remain completely confidential.

Dhaveena Stores 2018 All right reserved.

Dhaveena Stores …We’re here to help.

 

Shipping & Schedule outline

Please fill in ALL the required fields – the correct shipping prices will not show unless you do!

Abuja
*AMAC: Next day delivery
*Outskirts of AMAC: 1 to 2 days

*Western states
2-4 days

*All other states
3-5 days

Shipping days
Monday to Friday (National holidays exclusive)

Shipping Time
Next day deliveries leave our office by 2pm each weekday. Please ensure you have completed your order by 12noon to meet next day delivery timeline.

Note:
* These delivery timelines are working timelines: We use third party couriers to distribute our products. Whilst we do our utmost to ensure goods are delivered on time, we cannot hold any responsibility for the delivery timeline once they have been dispatched. Do let us know though if your goods are being delayed. Please read our full terms & condition before purchasing any product.

Please note: If your order will take longer than necessary for any reason, you will be contacted to be informed on when to expect your order.  We apologize for any inconvenience this may cause.

Please be aware that if your order exceeds 3kg you will be contacted for extra shipping charges.